Frequently Asked Questions

1.How long does shipping take? 

Most orders  arrive within 7-21 business days after processing. You'll receive a tracking number to follow your package. 

2.How can I contact customer support?

You can message us via the WhatsaApp chat button on our site or email us at info.oasisentials@gmail.com. We usually respond within 24 hours.

3.What payment methods do you accept?

We accept debit/credit cards and PayPal. Your payment information is always safe and encrypted.

4. Can I return my order if I change my mind?

Yes, as long as it's within 14 days and the  product is unused and in its original packaging.

5.My item arrived damaged, what now?

Please contact us right away with a photo of the damage, and we'll send you a replacement or issue a refund.

6.Do you offer free shipping?

Yes! All orders over $60/R1000 qualify for free shipping.